Our policies

We place great importance on your satisfaction as a customer, which is why we are committed to respecting what is dictated in our policies.

We invite you to read the information provided carefully in order to understand your rights and the steps to follow.

Return and Exchange Policy

No refunds. Exchange only or store credit.

All purchases made with a discount of more than 30% are considered final sale.

1. Return Policy : You have 14 days from the date you receive your order to make an exchange. Products must be returned in their original condition, unworn, unwashed and with all tags intact. 

2. Return Procedure: You can return the products by mail, the shipping costs will be at your expense, but we will take care of the costs for returning your order (if applicable). Make sure to clearly indicate in your package your order number as well as the reason for the return. If you want an exchange, indicate the desired item. The address is 68 92nd Avenue East, Blainville, QC, J7C 5J7, Canada.

3. Wrong item: If you receive the wrong product (to err is human!), contact us immediately at info@noraapparel.ca with the following information: your order number & the incorrect product. We will resolve the issue as soon as possible. Please note that customer service will respond to you within 1 to 2 business days.

NB We do not offer refunds but we do offer the option to obtain credit with no expiry date.

Contests and Promotions

1. Our promo codes cannot be combined with other offers. We recommend always choosing the best deal for you to get the most bang for your buck.

2. Our promo codes do not cover shipping costs. If, using a code, your order falls below $120, our system will automatically charge you the shipping fee. To avoid this, you can choose the in-store pickup option.

If you have any further questions, please do not hesitate to contact our dedicated customer service team, who will be happy to assist you.

On Facebook: @noraapparel

By email: info@noraapparel.ca

Please note that these policies are subject to change and we encourage you to review them regularly for updates.

Last updated July 2, 2024